Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the software applications Macro and MooDo (the "Services") provided by Lumora Labs Pty Ltd ("we", "us", "our", or "Lumora Labs").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. Description of Services

2.1 Service Overview

Lumora Labs provides:

• Macro: AI-powered nutrition tracking and coaching
• MooDo: Smart task management based on mental health
• Associated website, support, and account management services

2.2 Service Modifications

We reserve the right to:

• Modify, update, or discontinue any aspect of our Services with reasonable notice
• Add new features or remove existing features
• Change service availability or functionality
• Update system requirements or technical specifications

3. User Accounts and Registration

3.1 Account Creation

To use our Services, you must:

• Provide accurate and complete registration information
• Be at least 13 years of age (or the age of majority in your jurisdiction)
• Comply with all applicable laws and regulations
• Maintain the security of your account credentials

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorized account access
• Ensuring your account information remains current and accurate

3.3 Account Termination

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Provide false or misleading information
• Fail to pay applicable fees when due

4. Acceptable Use

4.1 Permitted Uses

You may use our Services to:

• Access and use features as intended and documented
• Create, store, and manage your personal data
• Connect with other users where applicable
• Provide feedback and suggestions for improvement

4.2 Prohibited Uses

You must not:

• Use our Services for any unlawful purpose or activity
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the operation of our Services
• Upload or transmit viruses, malware, or other harmful code
• Harvest or collect user information without consent
• Impersonate others or provide false identity information
• Use our Services to spam, harass, or abuse others
• Reverse engineer, decompile, or attempt to extract source code
• Resell, redistribute, or commercialize our Services without permission

5. Data and Privacy

5.1 Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

5.2 Data Storage and Processing

We use the following third-party services for data storage and processing:

• Firebase (Google): Application hosting and analytics
• Apple iCloud: iOS data synchronization (with user consent)
• Notion: Internal operations and customer support

5.3 Your Data Rights

You retain ownership of your personal data and content. We process your data in accordance with:

• Australian Privacy Principles (APPs)
• Privacy Act 1988 (Cth)
• Our published Privacy Policy
• Applicable data processing agreements with third-party providers

6. Consumer Guarantees and Australian Consumer Law

6.1 Consumer Guarantees

Under the Australian Consumer Law (ACL), our Services come with guarantees that cannot be excluded. These include:

• Services provided with due care and skill
• Services fit for the purpose you told us about
• Services provided within a reasonable time
• Services of acceptable quality

6.2 Limitation of Liability

To the extent permitted by law:

• Our liability is limited to re-supplying the services or paying for re-supply
• We exclude liability for indirect, consequential, or special damages
• Our total liability is limited to the amount paid by you in the 12 months prior to the claim
• These limitations do not apply to liability that cannot be excluded under the ACL

6.3 Warranty Disclaimer

Except for consumer guarantees that cannot be excluded:

• Services are provided "as is" without additional warranties
• We do not warrant that services will be uninterrupted or error-free
• We do not guarantee compatibility with all devices or systems
• Third-party integrations are subject to their own terms and availability

7. Fees and Payment

7.1 Subscription Fees

Some Services may require payment of subscription fees:

• Fees are charged in advance on a recurring basis
• All fees are in Australian Dollars (AUD) unless otherwise stated
• Pricing is subject to change with 30 days' notice

7.2 Payment Terms

• Payment is due immediately upon subscription or renewal
• Failed payments may result in service suspension
• You are responsible for applicable taxes and third-party payment processor fees
• Refunds are provided in accordance with Australian Consumer Law and our refund policy

7.3 Automatic Renewal

• Subscriptions automatically renew unless cancelled
• You may cancel renewal at any time before the next billing cycle
• Cancelled subscriptions remain active until the end of the paid period

8. Intellectual Property

8.1 Our Intellectual Property

We own all intellectual property rights in:

• The Macro and MooDo applications
• Our website, logos, and branding
• Documentation and support materials
• Software code, algorithms, and technical innovations

8.2 Your Content

You retain ownership of content you create using our Services, subject to:

• Our right to use your content to provide the Services
• Our right to display your content within the application interface
• Technical requirements for data storage and processing

8.3 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms.

9. Beta Testing and Pre-Release Features

Some features may be offered in beta or pre-release form:

• Beta features are experimental and may not function as intended
• Beta access may be limited and subject to additional terms
• We may modify or discontinue beta features without notice
• Beta features are provided without warranty beyond consumer guarantees

10. Third-Party Services

10.1 Integration with Third Parties

Our Services may integrate with third-party services including:

• Firebase for analytics and hosting
• Apple services for iOS functionality
• Other approved integrations and partnerships

10.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and policies. We are not responsible for third-party service availability, functionality, or data practices.

11. Suspension and Termination

11.1 Suspension

We may suspend your access if:

• You violate these Terms
• Your account shows suspicious activity
• We need to perform maintenance or updates
• Required by law or court order

11.2 Termination by You

You may terminate your account at any time by:

• Using account deletion tools in the application
• Contacting us at lumos@lumoralabs.io
• Following cancellation procedures for paid subscriptions

11.3 Termination by Us

We may terminate your account for:

• Material breach of these Terms
• Extended period of account inactivity
• Business reasons with reasonable notice
• Legal or regulatory requirements

11.4 Effect of Termination

Upon termination:

• Your access to Services will cease
• Your data will be deleted according to our data retention policy
• These Terms will survive to the extent necessary to resolve disputes

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to:

• Contact us to discuss and attempt to resolve disputes
• Provide reasonable information about your concern
• Allow us 30 days to investigate and respond

12.2 Formal Disputes

If informal resolution fails:

• Disputes will be resolved under Australian law
• Courts of Victoria, Australia have exclusive jurisdiction
• You may also have rights under Australian Consumer Law to pursue remedies through consumer protection agencies

13. Indemnity

You agree to indemnify and hold harmless Lumora Labs from claims arising from:

• Your use of the Services in violation of these Terms
• Your content or data uploaded to our Services
• Your violation of third-party rights
• Your breach of applicable laws or regulations

This indemnity does not apply to our negligence or breaches of consumer guarantees.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific Services, constitute the entire agreement between you and Lumora Labs.

14.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

14.4 Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

14.5 Changes to Terms

We may update these Terms by:

• Posting revised Terms on our website
• Providing notice through our Services or by email
• Giving at least 30 days' notice for material changes

Continued use after changes constitutes acceptance of updated Terms.

15. Contact Information

For questions about these Terms or our Services: