Cookies Policy
Effective Date: 1 August 2025
Last Updated: As stated above
1. Introduction
This Cookies Policy explains how Lumora Labs Pty Ltd ("we", "us", "our", or "Lumora Labs") uses cookies and similar tracking technologies on our website and in our Macro and MooDo applications (collectively, the "Services").
This policy should be read alongside our Privacy Policy and Terms of Service. By continuing to use our Services, you consent to our use of cookies as described in this policy.
Contact Information:
- Company: Lumora Labs Pty Ltd
- Email: lumos@lumoralabs.io
- Address: Vermont South, VIC, Australia
2. What Are Cookies?
2.1 Definition
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit websites or use applications. They contain information that is transferred to your device's hard drive and allow us to recognize your device and store certain information about your preferences or past actions.
2.2 Types of Cookies
Session Cookies
Temporary cookies that are deleted when you close your browser or app.
Persistent Cookies
Remain on your device for a predetermined period or until you delete them.
First-Party Cookies
Set directly by our website or applications.
Third-Party Cookies
Set by external services we use (such as analytics providers).
2.3 Similar Technologies
We also use similar technologies including:
- Web beacons/pixels: Small images that track user behavior
- Local storage: Browser-based storage for application data
- Software development kits (SDKs): Code libraries that collect usage data
- Application analytics: Tools that track app usage and performance
3. How We Use Cookies
Essential Cookies
These cookies are necessary for our Services to function properly and cannot be switched off.
- • User authentication and login management
- • Security and fraud prevention
- • Essential application functionality
- • Load balancing and system stability
Performance & Analytics
These cookies help us understand how users interact with our Services.
- • Firebase Analytics (Google)
- • Google Analytics
- • Custom analytics
- • Performance metrics
Functionality Cookies
These cookies enhance your experience by remembering your preferences.
- • User interface preferences
- • Language and regional preferences
- • Feature customization options
- • Accessibility settings
Marketing & Advertising
We currently do not use marketing or advertising cookies.
If we implement advertising features, we will update this policy with clear information and seek appropriate consent.
4. Third-Party Services and Cookies
Firebase (Google Cloud Platform)
- Purpose: Application hosting, analytics, and crash reporting
- Cookies/Data: App usage analytics, performance metrics, crash logs
- Privacy Policy: https://firebase.google.com/support/privacy
- Data Processing: Subject to Google Cloud Data Processing Addendum
- Location: Data may be processed globally in Google data centers
Apple Services (iOS)
- Purpose: iOS app functionality and iCloud synchronization
- Cookies/Data: App usage analytics, performance data
- Privacy Policy: https://www.apple.com/privacy/
- Data Processing: Subject to Apple Developer Agreement
- Location: Apple data centers globally
Notion (Internal Operations)
- Purpose: Internal customer support and operations
- Cookies/Data: Support ticket information, internal documentation
- Privacy Policy: https://www.notion.so/privacy
- Data Processing: Subject to Notion GDPR Data Processing Addendum
- Location: US/EU data centers
5. Your Cookie Choices and Control
5.1 Browser-Based Controls
You can manage cookies through your browser settings:
Google Chrome
- 1. Click Settings > Privacy and Security > Cookies and other site data
- 2. Choose your preferred cookie settings
- 3. Manage exceptions for specific sites
Safari
- 1. Go to Preferences > Privacy
- 2. Choose cookie and tracking preferences
- 3. Manage website data
Firefox
- 1. Click Settings > Privacy & Security
- 2. Choose cookie and tracking protection settings
- 3. Manage data for individual sites
Microsoft Edge
- 1. Click Settings > Cookies and site permissions
- 2. Choose cookie preferences
- 3. Manage site-specific permissions
5.2 Mobile App Controls
iOS (iPhone/iPad)
- • Settings > Privacy & Security > Analytics & Improvements
- • Specific app settings within Settings > [App Name]
- • iCloud settings for data synchronization
Android
- • Settings > Google > Ads
- • App-specific permissions in Settings > Apps
- • Google Play Services data controls
6. Impact of Disabling Cookies
Essential Cookies
Disabling essential cookies may result in:
- • Inability to log in to your account
- • Loss of security features
- • Reduced application functionality
Performance Cookies
Disabling performance cookies may result in:
- • Reduced ability to improve our services
- • Less personalized experience
- • Potential performance issues going undetected
Functionality Cookies
Disabling functionality cookies may result in:
- • Loss of personalized settings
- • Need to reconfigure preferences repeatedly
- • Reduced user experience customization
7. Data Protection and Privacy
7.1 Australian Privacy Compliance
Our use of cookies complies with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Australian Consumer Law
- Spam Act 2003 (Cth) where applicable
7.2 Data Security
Cookie data is protected through:
- Encryption in transit and at rest
- Secure cookie settings (HttpOnly, Secure flags)
- Regular security assessments
- Access controls and authentication
- Data minimization practices
7.3 Data Retention
We retain cookie data for:
- Session cookies: Until browser/app session ends
- Essential cookies: Duration necessary for service provision
- Analytics cookies: Maximum 26 months (Google Analytics standard)
- Functionality cookies: Until user changes preferences or deletes
8. Children's Privacy
8.1 Age Restrictions
Our Services are not intended for children under 13 years of age. We do not knowingly collect cookie data from children under 13.
8.2 Parental Controls
Parents and guardians can:
- Monitor and control children's internet usage
- Configure browser cookie settings on family devices
- Contact us to request deletion of any inadvertently collected data
- Use device-level parental controls
9. Updates to This Policy
9.1 Policy Changes
We may update this Cookies Policy to reflect:
- Changes in our cookie usage
- New third-party services
- Legal or regulatory updates
- Improvements to user controls
9.2 Notification of Changes
We will notify you of significant changes through:
- Email notifications to registered users
- In-app notifications
- Website banner announcements
- Updated policy with revised effective date
9.3 Continued Use
Continued use of our Services after policy updates constitutes acceptance of the revised terms.
10. Contact Us About Cookies
10.1 Questions and Requests
For questions about this Cookies Policy or to exercise your rights:
- Email: lumos@lumoralabs.io
- Subject Line: "Cookie Policy Inquiry"
- Response Time: Within 30 days
10.2 Complaints Process
If you have concerns about our cookie practices:
- Contact us directly using the information above
- Internal review within 30 days of your complaint
- External complaint to the Office of the Australian Information Commissioner (OAIC)
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10.3 Cookie-Related Requests
You may request:
- Information about specific cookies we use
- Deletion of cookie data where legally permissible
- Clarification about third-party cookie practices
- Assistance with cookie preference settings
11. Additional Resources
11.1 Third-Party Cookie Policies
- Google/Firebase: https://policies.google.com/privacy
- Apple: https://www.apple.com/privacy/
- Notion: https://www.notion.so/privacy
11.2 Browser Help Resources
- Chrome: https://support.google.com/chrome/answer/95647
- Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
11.3 Privacy Education
- Australian Privacy Principles: https://www.oaic.gov.au/privacy/australian-privacy-principles
- Cookie information: https://www.allaboutcookies.org/
- Digital privacy tips: https://www.cyber.gov.au/
This Cookies Policy is designed to comply with Australian privacy laws and provide clear information about our cookie practices. For the most current version, please visit our website.